SaaSAssure Knowledge Base
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FAQs
FAQs
Account Group Tags
Account Management
Backups
Billing
Connectors
Free Trial
Payments
Plans & Pricing
Profile Management
Registration and Sign in
Restores
Roles & Permissions
Security
Storage Location
User Management
Known Issues
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SaaSAssure Knowledge Base
FAQs
FAQs
Account Group Tags
Account Management
Backups
Billing
Connectors
Free Trial
Payments
Plans & Pricing
Profile Management
Registration and Sign in
Restores
Roles & Permissions
Security
Storage Location
User Management
Known Issues
FAQs
User Roles & Permissions
SaaSAssure Supported Object
Account Group Tags
What are Account Group Tags?
Are Account Group Tags required?
How do I create an Account Group Tag?
How do I Assign an Account Group Tag to an Account?
How do I Assign an Account Group Tag to a User?
How do I Manage the Filtered Account View with Account Group Tags?
How do I Remove an Account Group Tag from an Account or User?
How do I Edit an Account Group Tag for all Accounts and Users at Once?
How do I Remove an Account Group Tag from all of SaaSAssure?
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Account Management
Is SaaSAssure a Multi-tenant Environment?
How do I Create an Account?
Where can I View all my Accounts and their High-Level Details (Status, Tenant ID, MPA, Group Tags)?
How do I Edit an Existing Account?
What are the Possible Account Statuses?
How to make an account 'Inactive' and What Happens When you Make an Account 'Inactive'?
How do I Delete an Account and What Happens to the Data?
Can I Restore a Deleted Account?
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Backups
How do I Create a Backup?
What are Backup Restore Points?
What Backup Scheduling Options does SaaSAssure have?
How Do I Run an On-Demand Backup?
How do I Edit a Backup?
How do I Export a Backup?
How do I Delete a Backup?
What do I do if I Have an Issue with my Backup (General)?
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Billing
How do I Set/Edit my Billing Contact for SaaSAssure?
What Billing Documents and Reports does SaaSAssure Provide?
Understanding my Invoice
Understanding my Usage Report
If I update my connector during a billing cycle how will I be billed?
How are the SaaSAssure Billing Cycles Set?
How are Monthly Billed Users Calculated?
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Connectors
Where can I see a list of available connectors?
How do I set up a connector?
How can I edit a connector?
What do I do if I have an issue with my connector configuration (general)?
How do I remove a connector?
Does removing an individual connector cancel that connector's plan?
How to setup connector by connector vendor or find each connector's required credential information?
How do I add a connector plan?
What is the difference between individual connectors and bundles?
How do I edit/remove a connector within a bundle?
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Free Trial
Do you offer a free trial?
Do I have to provide a credit card number to access the free trial?
How do I upgrade my free trial to a paid license?
What happens when my free trial expires?
Can I extend my free trial?
Can I upgrade to a paid plan if my free trial has expired?
If I'm a free trial user and upgrade to a paid plan are all existing connectors also upgraded?
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Payments
What Payment Methods does SaaSAssure Accept?
How do I Pay an Invoice?
How do I Manage Auto-Payments?
How do I Change my Credit Card on File?
What Happens if I Miss an Invoice Payment Due Date?
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Plans & Pricing
How does your pricing model work?
How are the connector plans for SaaSAssure structured?
What does SaaSAssure mean by plan 'commitment'?
How do I upgrade an individual connector from a monthly plan to an annual plan?
Can I cancel an individual connector plan?
Does removing an individual connector cancel that connector's plan?
What if I'm on an annual plan for an individual connector and cancel my connector?
Can an individual connector plan be downgraded from an annual plan to a monthly plan?
Can I cancel a bundle connector plan?
Does removing an connector within a connector bundle cancel that connector's plan?
If I delete an account does that cancel all my connectors and plans?
How do I cancel my SaaSAssure service?
If I'm a free trial user and upgrade to a paid plan are all existing connectors also upgraded?
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Profile Management
Where do I find my Asigra ID?
How can I tell what plan I'm on per connector?
How do I change what plan I'm on for a connector?
What are the plan options?
How do I edit my company information?
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Registration and Sign in
Do you offer a free trial?
Do I have to provide a credit card number to access the Free Trial?
How do I sign up?
Restores
What do I do if I have an issue with my restore (general)?
How to restore by Connectors?
Potential Restore Errors and Warnings
Roles & Permissions
What user roles are there?
How do I know what role I am?
How can I change a user's role?
Can I have multiple people with the same role level?
Security
What is MPA?
How do I turn MPA on/off?
What actions can MPA oversee?
Who can administer MPA?
What if I have MPA set, but the other person left the organization?
Is MFA required?
How do I turn MFA on/off?
What authenticators are supported for MFA?
What actions can have MFA activated on?
I have MFA turned on but I need the setup QR code again, what do I do?
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Storage Location
Where is my data stored?
Is there a limit to my Asigra storage?
Is there a limit to the storages I control?
Can I use the same storage for multiple connectors and backups?
What common S3 storage options are recommend to use with SaaSAssure?
What is your retention policy?
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User Management
Where do I edit my user settings?
How do I reset my password?
What if I didn't get the password reset email?
What if I forget what email I used?
What if I need to change the email I use to sign in and still have access?
How do I set user roles/permissions?
What if I need to change a user's email for them?
How do I remove a user?
Can I restore a deleted user?
How do I add a new user to SaaSAssure?
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